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Frequently Asked Questions

Payment

Payments can be made by Bank Transfer, Cash on Delivery, Paypal and credit card via Besteron.

Delivery of goods

If the value of the purchased goods exceeds EUR 200 excluding VAT, the shipping is not charged. Foreign transport is arranged individually.

If the value of the purchased goods exceeds EUR 200 excluding VAT, the shipping is covered by WSTORE. Otherwise, the customer is charged a shipping fee of EUR 5 excluding VAT.

Goods are transported by courier companies SPS, DPD, PACKETA, Slovak Post.

Orders

Unfortunately, it is currently not possible to change orders already placed online. If you wish to change the content of an order, combine multiple orders, postpone the delivery date, etc., please contact us.

In the case of an order, the buyer will receive a confirmation email about the receipt and dispatch of the order, the tracking number of the shipment, information about the delivery of the goods.

Return of goods

Products and stock

If you log in to your customer account you will see the catalogue prices of the products, which are updated daily.

The maximum delivery time for goods or services is 5 working days unless otherwise stated.

Goods invoiced by 2:00 p.m. will be shipped on the day of invoicing. Goods invoiced after 2:00 p.m. will be shipped the next business day.

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